It’s worth keeping in mind that this is pretty common for any internet provider, and moreover, these types of sites tend to focus heavily on negative reviews as customers who are happy with their billing and customer service aren’t as likely to jump online and let the world know. This seems to vary across different customer service representatives, with some users reporting that it took talking to a few different reps to solve their issue. There are also reports of long wait times when calling customer service to to to fix billing and other issues. Some of this may be due to subscribers not fully understanding what they were signing up for, but there are also plenty of accounts of extra charges suddenly appearing on customers’ bills or promotional discounts not actually being applied. Looking at user reports on independent advocacy and reviews site ConsumerAffairs, the biggest complaints from customers seem to revolve around billing. ( Note: For a complete walkthrough of all things FiOS, please check out our detailed FiOS user guide.) Billing and customer service There is some issue with the TYPE of HDMI cable, even though it works for an even older piece of 1080P equipment (the PS3).īut why would the Denon GUI blink? And no audio or video signal at all. There is some odd incompatibility with the VMS1100 STB and this AVR or just some newer 4K-enabled AVRs.ĭoes the VMS1100 just not play nicely with 4K receivers? I would be surprised since it has got to be a common piece of equipment, and having a 4K receiver is not anything new or special any more. I was not able to try a new HDMI cable, they live far enough away that I couldn't run and grab one, and we ran out of time so I had to restore the old setup so they could watch their favorite news programs. Testing any further is hard because they don't have a 2nd Verizon STB to try, and they don't have a 2nd new Denon to try or other 4K-enabled newer receiver to try. I tried shutting off the STB, but did not fully unplug it like I've since seen as part of a solution trying to troubleshoot HDMI/HDCP handshake issues I did not think to check the STB's firmware but I presume that it gets updated automatically by Verizon. I updated the Denon's firmware with no noticeable changes. I was negligent in my Son-In-Law tech support duties by not thinking ahead of the possibilities and bringing a known-fast HDMI cable of my own to try. I tried swapping the HDMI cable from the working PS3 connection (including the Game HDMI input on the receiver) to the STB, but with the same results - flashing GUI and no video or audio signal. When I started setting up the VMS1100, as soon as I plug in the STB HDMI into the first HDMI input on the Denon and switch inputs, the Denon GUI starts blinking, and the text size is a bit smaller, as if trying to take advantage of higher resolution. I even successfully set up a PS3 Super Slim on the Game HDMI input - I got audio and video with appropriate resolution just fine. At the time, the on screen display text was on the large side. More detail: I went through the set-up assistant, got speaker levels configured, etc. The primary issues: When setting up the HDMI input on the receiver that the VMS1100 is plugged into, the Denon GUI flashes, and I get no video or audio signal from the STB. Previously I've set up a similar configuration successfully, minus the FIOS STB. Other than the audio channels cutting out a bit, the old Denon works fine with the STB. They are replacing an older Denon receiver with no 4K and audio channels that were starting to cut out a bit, and the S750H was on sale and had all the features they needed. I was hoping someone might have had a similar experience with this not-obscure equipment combination and would be able to help. I'm trying to troubleshoot a tricky problem involving my in-laws' Arris VMS1100 DVR / set top box for their Verizon FIOS service, their Samsung Q90 QLED (2019 I believe) 4K HDTV, and a new Denon AVR-S750H.
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